Privacy Policy

1 Introduction

This Privacy Policy ("Policy") describes how phtaya24 ("phtaya24," "we," "us," "our") collects, uses, stores, and protects the personal information of players and visitors who access the phtaya24 platform at phtaya24.club ("Platform"). This Policy applies to all users of the Platform, including registered players, prospective players, and visitors who browse the website without registering.

phtaya24 is committed to protecting the privacy and personal data of all Filipino players in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines ("DPA"), and its implementing rules and regulations. By using the phtaya24 Platform, you consent to the collection and processing of your personal data as described in this Policy.

This Policy should be read together with our Terms & Conditions and our Responsible Gaming policy. Capitalised terms not defined in this Policy have the meanings given to them in the Terms & Conditions.

2 Data Controller

For the purposes of the Data Privacy Act of 2012 and applicable data protection legislation, phtaya24 is the personal information controller responsible for your personal data collected through the phtaya24 Platform.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, you may contact our Data Protection Officer at: [email protected]

We will respond to all data-related enquiries within a reasonable timeframe and in accordance with our obligations under applicable Philippine data protection law.

3 Data We Collect

phtaya24 collects the following categories of personal data from players and users of the Platform:

phtaya24 does not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly required by law (for example, in connection with responsible gaming self-exclusion requests).

4 How We Collect Data

phtaya24 collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing identity verification, making deposits or withdrawals, contacting our support team, or participating in promotions.
• Automated technologies: Data collected automatically when you access the Platform, including cookies, web beacons, server logs, and similar tracking technologies that record your device information, IP address, and browsing behaviour on phtaya24.
• Third-party sources: Data received from payment processors (such as GCash and PayMaya), identity verification providers, fraud prevention services, and analytics partners, where permitted by applicable law.
• Gaming activity: Data generated automatically through your participation in games, sports betting, bingo, sabong, and other gaming activities on the phtaya24 Platform.

5 How We Use Your Data

phtaya24 uses your personal data for the following purposes:

• Account management: To create, maintain, and manage your phtaya24 player account, including verifying your identity and age (21+ requirement).
• Transaction processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods in Philippine Peso (PHP).
• Legal and regulatory compliance: To comply with anti-money laundering (AML) obligations, Know Your Customer (KYC) requirements, PAGCOR framework obligations, and other applicable Philippine laws and regulations.
• Responsible gaming: To monitor gaming activity for signs of problem gambling, enforce deposit limits and self-exclusion requests, and provide responsible gaming tools to players.
• Security and fraud prevention: To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other prohibited conduct on the Platform.
• Customer support: To respond to your enquiries, resolve disputes, and provide assistance through our 24/7 support team.
• Marketing and promotions: To send you information about phtaya24 bonuses, promotions, and new features, where you have consented to receive such communications. You may opt out at any time.
• Platform improvement: To analyse usage patterns, conduct research, and improve the features, performance, and user experience of the phtaya24 Platform.
• Legal proceedings: To establish, exercise, or defend legal claims involving phtaya24 or its players.

6 Legal Basis for Processing

phtaya24 processes your personal data on the following legal bases under the Data Privacy Act of 2012 and applicable data protection principles:

• Contractual necessity: Processing required to perform our contract with you — including account registration, transaction processing, and game participation — is necessary for the provision of phtaya24 services.
• Legal obligation: Processing required to comply with applicable Philippine laws, including AML regulations, KYC requirements, tax obligations, and PAGCOR framework requirements.
• Legitimate interests: Processing carried out for phtaya24's legitimate business interests, including fraud prevention, security monitoring, platform improvement, and responsible gaming monitoring, where these interests are not overridden by your rights and interests.
• Consent: Processing based on your freely given, specific, and informed consent — including marketing communications and the use of non-essential cookies. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

7 Sharing Your Data

phtaya24 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly as necessary and in accordance with this Policy:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, to process your deposits and withdrawals.
• Identity verification providers: Third-party KYC and age verification services used to verify your identity and confirm you meet the 21+ age requirement.
• Fraud prevention and security services: Third-party providers that assist phtaya24 in detecting and preventing fraudulent activity, money laundering, and other prohibited conduct.
• Game providers: Third-party game software providers whose games are available on the phtaya24 Platform, to the extent necessary for game operation and dispute resolution.
• Analytics providers: Service providers that help phtaya24 analyse Platform usage and improve user experience, subject to appropriate data processing agreements.
• Legal and regulatory authorities: Philippine government agencies, law enforcement bodies, courts, and regulators (including PAGCOR) where disclosure is required by law, court order, or regulatory directive.
• Professional advisers: Lawyers, auditors, and other professional advisers engaged by phtaya24 in connection with its business operations, subject to confidentiality obligations.

All third parties with whom phtaya24 shares personal data are required to handle that data in accordance with applicable data protection law and are prohibited from using it for any purpose other than the specific purpose for which it was shared.

8 Data Retention

phtaya24 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

As a general rule, phtaya24 retains player account data for a minimum of five (5) years following the closure of your account, in accordance with Philippine AML regulations and applicable gaming regulations. Financial transaction records are retained for a minimum of five (5) years from the date of the transaction.

Gaming activity records, including bet history and win/loss records, are retained for a minimum of three (3) years following the date of the relevant gaming session, or longer where required by applicable law or ongoing dispute resolution proceedings.

Where personal data is no longer required for any lawful purpose, phtaya24 will securely delete or anonymise it in accordance with our internal data retention and disposal procedures.

9 Data Security

phtaya24 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the phtaya24 Platform.
• Encryption of sensitive data at rest, including financial data and identity documents.
• Access controls limiting access to personal data to authorised phtaya24 personnel on a need-to-know basis.
• Regular security assessments, penetration testing, and vulnerability scanning of the Platform.
• Multi-factor authentication options for player accounts to reduce the risk of unauthorised access.
• Secure data centres with physical access controls and environmental safeguards.

While phtaya24 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. phtaya24 cannot guarantee the absolute security of your data. You are responsible for maintaining the confidentiality of your phtaya24 account credentials and for notifying us immediately if you suspect any unauthorised access to your account.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, phtaya24 will notify the National Privacy Commission and affected players in accordance with the requirements of the Data Privacy Act of 2012.

10 Cookies & Tracking Technologies

phtaya24 uses cookies and similar tracking technologies to enhance your experience on the Platform, analyse usage patterns, and support security and fraud prevention functions. Cookies are small text files stored on your device when you visit the phtaya24 website.

phtaya24 uses the following categories of cookies:

• Strictly necessary cookies: Essential for the operation of the Platform, including maintaining your login session, remembering your preferences, and enabling secure transactions. These cookies cannot be disabled without affecting Platform functionality.
• Performance and analytics cookies: Used to collect anonymised information about how players use the Platform, which pages are visited most frequently, and how players navigate between pages. This data helps phtaya24 improve the Platform.
• Functionality cookies: Used to remember your preferences and personalise your experience on phtaya24, such as your preferred language and display settings.
• Security cookies: Used to detect and prevent fraudulent activity, bot traffic, and other security threats on the Platform.

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the phtaya24 Platform. By continuing to use the Platform after being informed of our cookie use, you consent to the placement of cookies on your device in accordance with this Policy.

11 Your Rights

Under the Data Privacy Act of 2012 of the Philippines, you have the following rights in relation to your personal data held by phtaya24:

• Right to be informed: The right to be informed about how your personal data is collected, used, and processed by phtaya24, as set out in this Policy.
• Right of access: The right to request a copy of the personal data phtaya24 holds about you, along with information about how it is being processed.
• Right to rectification: The right to request correction of any inaccurate or incomplete personal data phtaya24 holds about you.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to phtaya24's legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on phtaya24's legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format, and to request that it be transmitted to another data controller where technically feasible.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission of the Philippines if you believe phtaya24 has processed your personal data in violation of the Data Privacy Act of 2012.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. phtaya24 will respond to all verified requests within thirty (30) days. We may require you to verify your identity before processing your request.

12 Minors

If phtaya24 becomes aware that personal data has been collected from a person under the age of 21 without appropriate parental or guardian consent, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on phtaya24, please contact us immediately at [email protected].

Parents and guardians are encouraged to use parental control tools and to monitor the online activities of minors in their care to prevent access to age-restricted gaming platforms such as phtaya24.

13 Changes to This Policy

phtaya24 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or Platform features. When material changes are made, phtaya24 will notify registered players via the email address associated with their account or through a prominent notice on the Platform.

The date of the most recent revision is indicated at the top of this page. Your continued use of the phtaya24 Platform following the posting of any changes constitutes your acceptance of the revised Privacy Policy. If you do not agree to the updated Policy, you must cease using the Platform and may request account closure by contacting our support team.

14 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way phtaya24 handles your personal data, please do not hesitate to contact our Data Protection Officer. Our support team is available 24/7 and is ready to assist Filipino players from Manila, Cebu, Davao, Quezon City, Makati, and all regions of the Philippines.

You may reach us by email at: [email protected]

Please include your registered account username and a clear description of your query or concern so we can assist you as efficiently as possible. For formal data subject requests, please indicate the specific right you wish to exercise and provide sufficient information to verify your identity.